TErms Of Use

Last Updated: October 4, 2023

Acceptance Of Terms

By accessing, downloading, installing, or using the Fenixlabs.co Inc. Services, whether or not you become a registered user (“User”, “You”, “Yourself”, “Your”), You agree to be bound by these Terms, which You acknowledge that You have read and understood.

We reserve the right, at Our sole discretion, to change, modify or otherwise alter these Terms at any time. You must review these Terms at https://www.fenixlabs.co/terms on a regular basis to keep Yourself informed of any changes.

Earnings & INcome Disclaimer

Fenixlabs.co Inc. (“FenixLabs”) can not and does not make any guarantees about your ability to get results or earn any money with our ideas, information, tools, or strategies. What we can guarantee is your satisfaction with our training. We give you a 30-day 100% satisfaction guarantee on all non-subscription products we sell, so if you are not happy for any reason with the quality of our training, just ask for your money back. 

You should know that all products and services by our company are for educational and informational purposes only. Nothing on this page, any of our websites, or any of our content or curriculum is a promise or guarantee of results or future earnings, and we do not offer any legal, medical, tax or other professional advice. Any financial numbers referenced here, or on any of our sites, are illustrative of concepts only and should not be considered average earnings, exact earnings, or promises for actual or future performance. 

Use caution and always consult your accountant, lawyer or professional advisor before acting on this or any information related to a lifestyle change or your business or finances. You alone are responsible and accountable for your decisions, actions, and results in life, and by your registration here you agree not to attempt to hold us liable for your decisions, actions, or results, at any time, under any circumstance.

Hours of Operation

  • Fenixlabs.co Inc. (“FenixLabs”) corporate office is open Monday – Friday 9a.m. – 5p.m. EST
  • FenixLabs’ shipping department is open Monday – Friday 9a.m. – 5p.m. EST
  • We close for all government observed holidays

These policies and procedures apply to all FenixLabs products/services sold on this site or any other site owned by FenixLabs that includes a link to this page.

REturns & Cancellations

3.1 Physical Returns, Non-Subscription Products & Shipping

Returns & Non-Subscription Cancellations

  • 100% money back guarantee covers price of product only. 100% money back guarantee does not cover shipping and handling fee due to the fact that the customer made the decision to try product, therefore the customer accepts to pay the fee to ship the product.
  • Customers must contact our support department for a RMA (Return Authorization Number). This number must be displayed on the outside of all return packages. Returned packages without RMA numbers will not be accepted.
  • Once a return is received or valid refund request submitted, the refund process will take no more than 30 days. All refunds will be either returned to the original credit card OR- mailed in check form to the billing name and address. International orders that will be refunded back to the original credit card, and PayPal orders will be credited back to the PayPal account.
  • You have THIRTY (30) Days from the date of the original purchase to return the product to receive your refund. Any return received after the THIRTY (30) DAY time limit will not be processed.
  • Billing address must be the same as the shipping address. Due to credit card procedures, we cannot ship to a different address than we bill to.
  • Shipping of the product from shipping origination address to your door will not be refunded. Shipping of the product from you to the Refund Department will not be compensated.
  • To ensure that your product is not lost or damaged, we strongly recommend sending the product certified mail with a tracking number. If we do not receive the product back and the customer does not have proof that the product was returned we cannot issue a refund.
  • Valid proof of returning a product includes: delivery confirmation or signature required via USPS. If the customer has delivery confirmation or signature required, then a full refund will be issued.
  • Due to lost, missing, or slow mail, we will honor any package that is postmarked for up to one year after the purchase of the product.

3.2 Subscriptions, Trials and Digital Products

Free Trials: Your FenixLabs membership may start with a free trial. The free trial period of your membership lasts for one month, or as otherwise specified during sign-up and is intended to allow new and certain former members to try the service.

Free trial eligibility: Eligibility is determined by FenixLabs at its sole discretion and we may limit eligibility or duration to prevent free trial abuse. We reserve the right to revoke the free trial and put your account on hold if we determine that you are not eligible. Members of households with an existing or recent FenixLabs membership are not eligible. We may use information such as device ID, method of payment, or an account email address used with an existing or recent FenixLabs membership to determine eligibility. For combinations with other offers, restrictions may apply.

Trial Billing: We will charge your Payment Method for your monthly membership fee at the end of the free trial period and your membership will automatically renew monthly unless you cancel your membership before the end of the free trial period. To view the monthly membership price and end date of your free trial period, visit our website and click the “Billing details” link on the “Account” page.

Billing Cycle: The membership fee for the FenixLabs service and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged monthly to your Payment Method on the calendar day corresponding to the commencement of the paying portion of your membership until your membership is canceled. Membership fees are fully earned upon payment. In some cases, your payment date may change, for example if your Payment Method has not successfully settled or if your paid membership began on a day not contained in a given month. Visit our website and click on the “Cancel Membership” link on the “My Profile” page to see your next payment date. We may authorize your Payment Method in anticipation of membership or service-related charges through various methods, including authorizing it up to approximately one month of service as soon as you register. In some instances, your available balance or credit limit may be reduced to reflect the authorization during your free trial period.

Cancellation: You can cancel your membership for a FenixLabs service at any time, and you will continue to have access to the FenixLabs service through the end of your monthly billing period. We do not provide refunds or credits for any partial-month membership periods. To cancel, go to the “My Profile” page on our website, select ‘Cancel Membership’, and follow the instructions for cancellation. If you cancel your membership, your account will automatically close at the end of your current billing period. To see when your account will close, click “Billing details” on the “Account” page.

Excessive returns will not be accepted. Refunds will not be given to any one customer for one specific product more than twice. There is an unlimited amount of orders that a customer can place for one specific product, but the money-back guarantee is void after a customer has used it for one specific product more than twice.

Terms Of Subscription Renewal

Trial members will receive a notice from us that their trial period is ending or that the paying portion of their membership has begun. We will continue to bill your Payment Method monthly for your membership fee until you cancel. To cancel your subscription submit a ticket to success@fenixlabs.co.

Monthly Subscriptions for FenixLabs services automatically renew each month at the stated retail price until the subscription buyer notifies the company that they wish to cancel. Please refer to the Returns & Cancellations section of the Terms of Service page.

Users with Annual Subscriptions for FenixLabs services will be notified via email before renewal and the yearly subscription will automatically renew each year at the stated retail price until the company receives notification from the User that they wish to cancel. Please refer to the Returns & Cancellations section of this Terms of Service page.

FenixLabs Certifications & Courses 

You have THIRTY (30) Days from the date of the original purchase to review the training and preview the course. Any refund requests after the THIRTY (30) DAY time limit will not be processed.

No refunds will be processed after the final exam has been started.

FenixLabs Membership Discount Policy

From time to time, on some FenixLabs products, we will offer members the opportunity to purchase additional products and services at a discount rate. To be eligible for this discount, the customer must be a member in good standing at the time of purchase. No rebates or partial refunds will be offered if a customer purchases a training, and then joins a Membership Program because these discounts are intended to be a benefit for active members, and not an incentive for new members.

If a member of a Membership Program purchases an item that was eligible for a discount, a partial refund for the discounted amount will be offered if the Member notifies our Customer Success department within 30 days of the purchase. If the available discount is not reported within 30 days, a credit for future purchases will be offered, but, note that no refunds or credits will be offered after 12 months from the date of purchase.

Live Events

The events, information, and speakers listed on our Sites are subject to change without notification.

You have SIXTY (60) Days before the event to request a 50% refund of your ticket price or seat deposit. Any refund requests within THIRTY (30) DAYS of the event will not be processed. Any unused tickets will be forfeited and are not transferable to another event.

TICKET HOLDERS MAY NOT SELL, OFFER FOR SALE, OFFER AT AUCTIONS, RESELL, DONATE, ACT AS COMMERCIAL AGENTS FOR ANOTHER PARTY, OR OTHERWISE TRANSFER THEIR TICKETS IN ANY WAY WITHOUT THE SPECIFIC PRIOR WRITTEN CONSENT OF FENIXLABS.CO.

Ticket Transfers

Ticket transfers will not be processed THIRTY (30) Days before the event.
A $50 transfer fee will be applied to all ticket transfers.

Process for Guest Tickets Transfers

Once a Ticket purchase is confirmed, the Ticket Purchaser may only change the assignment of the Guests accompanying him a maximum of 2 times and using the Tickets that he purchased by:
Submitting a Guest Ticket Transfer Request: the Ticket Purchaser must submit a transfer request to success@fenixlabs.co.

Ticket Resales

If a Ticket Purchaser cannot use all of the Tickets that he has purchased, the Ticket Purchaser will have the opportunity to submit to FenixLabs a formal request for the resale of the Tickets he no longer wants via the FenixLabs.co success team, so that the support team can try to resell the Tickets to another attendee. Unlike the Guest Transfer policy, the Ticket Purchaser will not have to provide a reason for the Ticket Resale request.
There is no guarantee that demand for Tickets will result in the Tickets being resold. If the Ticket Purchaser’s Tickets are not resold, no resale proceeds will be returned to the Ticket Purchaser.

Live Streams

  • Refunds will only be provided in situations where the customer is unable to watch the Live Stream due to technical issues.
  • Refunds will only be considered and processed on the first day of each respective event.

 

LIMITATION ON LIABILITY.

THE LIVE STREAM AND ALL CONTENT AND SOFTWARE ASSOCIATED THEREWITH, OR ANY OTHER FEATURES OR FUNCTIONALITIES ASSOCIATED WITH THE FENIXLABS.CO LIVE STREAMS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. FENIXLABS.CO DOES NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE LIVE STREAM WILL BE UNINTERRUPTED OR ERROR-FREE.

FenixLabs is not responsible for any problems or technical malfunction of any network or lines, computer online systems, servers, or providers, computer equipment, software, failure of any e-mail or redemption to be received by FenixLabs on account of technical problems or traffic congestion online or on the Internet or at any Website, or any combination thereof including any injury or damage to customer’s or any other person’s computer related to or resulting from downloading or streaming any materials consistent with this agreement or subsequent use of any FenixLabs owned web properties. 

If, for any reason, the live stream is not capable of running online as planned, including infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other causes beyond the control of FenixLabs which threatens or corrupts or adversely affects the administration, security, fairness, integrity or proper conduct of a live stream offer, FenixLabs, reserves the right, in its sole discretion, to cancel, terminate or suspend the offer and/or any subscription. 

ANY ATTEMPT BY YOU TO DELIBERATELY DAMAGE ANY WEBSITE OR UNDERMINE THE LEGITIMATE OPERATION OF THIS OFFER MAY BE A VIOLATION OF CRIMINAL AND CIVIL LAWS AND SHOULD SUCH AN ATTEMPT BE MADE, FENIXLABS.CO WILL DISQUALIFY YOUR ATTEMPTED REDEMPTION AND RESERVES THE RIGHT TO SEEK DAMAGES FROM YOU TO THE FULLEST EXTENT PERMITTED BY LAW.

Your Account

You agree to provide accurate and complete information when you register with, and as you use, the FenixLabs Services, and you agree to update your account information to keep it accurate and complete. You agree that FenixLabs may store and use the information you provide for use in maintaining and billing fees to your Account.

Access to Previous Purchases

As an accommodation to you, subsequent to acquiring FenixLabs digital products/services, you may download previously acquired digital products/services (when available) onto any Associated Device. Some FenixLabs digital products/services that you previously acquired may not be available for subsequent download or access at any given time, and FenixLabs shall have no liability to you in such event. As you may not be able to subsequently download certain previously-acquired digital products/services, once you download an item, it is your responsibility not to lose, destroy, or damage it, and you may want to back it up.
FenixLabs reserves the right to change digital products/services options (including eligibility for particular features) or remove access without notice to any previously purchased digital products/services that are no longer valid or deemed out of date.

Social Media Groups & Communities

Business professionals of all levels are welcome here. We have community members of all skill and experience levels, from college students to entrepreneurs to multi-million dollar enterprises.

We want people to feel safe when using our groups and forums. For that reason, we’ve developed a set of community guidelines, outlined below. These policies will help you understand what type of sharing is allowed in our private groups and communities, and what type of content may be reported to us and removed. Because of the diversity of our global community, please keep in mind that something that may be disagreeable or disturbing to you may not violate our community guidelines.

  • Business professionals of all levels are welcome here.
    We have members of all skill and experience levels, from college students to entrepreneurs to multi-million dollar enterprises.
  • Keep it respectful
    Comments that are inappropriately negative, rude, or attacking will be deleted, or removed, or we will ask you to revise your thoughts. Everyone is here to learn and grow, so anything violating that will be removed.
  • No pitching to the group
    We have a strict ‘no shopping for customers’ policy in our groups. This includes pointing people to blog posts with your offers/affiliate offers and publicly asking members to join your own Facebook groups or communities. Be cautious of unsolicited private messages to group members. If we get multiple complaints that you or someone else is using private messages to make unsolicited pitches to members, you may be asked to leave. You should view the group as your peers, not your leads.
  • No gated content
    Content posted in the groups cannot be used to harvest leads in any way. If you need feedback or a review, post the direct PDF, document, or screenshot. Don’t require people to opt-in to view.
  • Respect confidentiality
    Content gathered in our online community groups cannot be collected, repackaged, and/or shared outside the group. Every member of our communities has a right to privacy and the right to feel safe that their questions, answers, and experiences remain privy to group members only.
  • Keep it on topic
    We reserve the right to remove posts based on off-topic content or offensive content.
  • Partnering with other members
    Access to this group does not mean that FenixLabs endorses anyone’s products or services. Please be cautious and do your due diligence when partnering with anyone in the group – don’t assume everyone is trustworthy. 
  • Report posts that are breaking group policies
    Due to the large amount of people in our groups and communities, it’s sometimes difficult for us to catch everything. If you see a questionable post, please report it, tag our community manager in the comments, or reach out to our community manager directly via private message so our team can review them.
  • Breaking the rules
    Three warnings for rule-breaking behavior will result in a 7-day removal from the group. After the 7 days, you are welcome to rejoin the group on a 30-day probation. If you break the rules again during your probation, you will be permanently removed from the community or group.

Intellectual Property

You agree that the FenixLabs, including but not limited to FenixLabs digital products/services, graphics, user interface, audio clips, video clips, editorial content, templates, and the scripts and software used to implement FenixLabs digital products/services, contains proprietary information and material that is owned by FenixLabs and/or its licensors and is protected by applicable intellectual property and other laws, including but not limited to copyright. 

You agree that you will not use such proprietary information or materials in any way whatsoever except for the use of the FenixLabs digital products/services in compliance with this Agreement. No portion of the FenixLabs digital products/services may be reproduced in any form or by any means, without expressed written permission from FenixLabs. You agree not to modify, rent, lease, loan, sell, distribute, or create derivative works based on the FenixLabs digital products/services in any manner, and you shall not exploit the FenixLabs brand in any unauthorized way whatsoever, including, but not limited to, by trespass or burdening network capacity.

Notwithstanding any other provision of this Agreement, FenixLabs and its licensors reserve the right to change, suspend, remove, or disable access to any FenixLabs products, content, or other materials comprising a part of the FenixLabs brand at any time without notice. In no event will FenixLabs be liable for making these changes. FenixLabs may also impose limits on the use of or access to certain features or portions of FenixLabs services, in any case, and without notice or liability.

All copyrights in and to FenixLabs.co Inc. (including the compilation of content, postings, links to other Internet resources, and descriptions of those resources) and related software are owned by FenixLabs and/or its licensors, who reserve all their rights in law and equity. 

THE USE OF THE SOFTWARE OR ANY PART OF FenixLabs.co Inc., EXCEPT FOR USE OF FenixLabs.co Inc. AS PERMITTED IN THIS AGREEMENT, IS STRICTLY PROHIBITED AND INFRINGES ON THE INTELLECTUAL PROPERTY RIGHTS OF OTHERS AND MAY SUBJECT YOU TO CIVIL AND CRIMINAL PENALTIES, INCLUDING POSSIBLE MONETARY DAMAGES, FOR COPYRIGHT INFRINGEMENT.

FenixLabs, the FenixLabs logo, other FenixLabs trademarks, service marks, graphics, and logos used in connection with FenixLabs.co Inc. are trademarks or registered trademarks of FenixLabs Inc. in the U.S. and/or other countries. Other trademarks, service marks, graphics, and logos used in connection with FenixLabs digital products/services may be the trademarks of their respective owners. You are granted no right or license concerning any of the aforesaid trademarks and any use of such trademarks.

Third-Party Sites, Products, & Services

Links from this website and in our marketing communications are provided for your convenience. Should you leave a FenixLabs site or communication via a link contained therein, the content that you view therein is not provided by our company. We are not responsible for, nor have developed or reviewed, the content at those sites. We make no guarantees, representations, or warranties as to, and shall have no liability for, any electronic content delivered by any third party, including, without limitation, the accuracy, subject matter, quality, or timeliness of any electronic content.

Copyright Notice

FenixLabs.co Inc. is the copyright owner of all information contained in this service, except as otherwise indicated. Other parties’ trademarks and service marks that may be referred to herein are the property of their respective owners. You may print a copy of the information contained herein for your personal use only, but you may not reproduce or distribute the information to others or substantially copy the information on your own server, or link to FenixLabs.co’s website, without prior written permission of FenixLabs.co. Use or reproduction of information from this service for any other purpose is expressly prohibited by law, and may result in civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.

Limitation Of Liability

FenixLabs.co’s liability, whether in contract, tort, negligence, or otherwise, shall be limited in the aggregate to direct and actual damages not to exceed the fees received by FenixLabs.co from Subscriber. FenixLabs.co will not be liable for consequential, incidental, punitive, special, exemplary, or indirect damages resulting directly or indirectly from the use of or reliance upon any material provided by FenixLabs.co. Without limitation, FenixLabs.co shall not be responsible or liable for any loss or damages related to, either directly or indirectly, (1) any decline in market value or loss of any investment; (2) a subscriber’s inability to use or any delay in accessing a FenixLabs.co website or any other source of material provided by FenixLabs.co; (3) any absence of material on a FenixLabs.co website; (4) FenixLabs.co’s failure to deliver or delay in delivering any material or (5) any kind of error in transmission of material; or (6) the use by a subscriber of any research to invest in any way which may be deemed unsuitable in accordance with certain industry standards. FenixLabs.co and Subscriber acknowledge that, without limitation, the above-enumerated conditions cannot be the probable cause of any breach of any agreement between FenixLabs.co and Subscriber. “No-risk” and “risk-free” refer solely to the product/service price refund policy.

Disclaimer Of Warranty

ANY AND ALL MATERIAL PROVIDED BY FENIXLABS.CO IS PROVIDED “AS IS” AND FENIXLABS.CO MAKES NO WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANT ABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Acknowledgment & Agreement

Notwithstanding any other agreement or other communications between FenixLabs.co and Subscriber to the contrary, receipt or use of any material provided by FenixLabs.co, at any time and through any means, whether directly or indirectly, represents an acknowledgment by such person of this disclaimer and agreement with the terms and conditions herein.

If you have questions or comments regarding FenixLabs.co Inc. digital products/services, please email us at success@fenixlabs.co.